Hot Cocoa Photo Books Shopping FAQ's
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Why should I choose HotCocoaPhotoBooks.com for my
shopping needs on the internet?
We are committed to do all we can to meet your needs.
Our goal is for you to be 100% satisfied. Every
product meets rigid standards of quality before it is
shipped to you. If you're not satisfied for any reason,
simply return the product within 90 days of the time you
receive your order
How do I place an order?
(The Fastest Method) Use our fast and
secured shopping cart, order from WG Sjostrom Company's
Online Store at
www.HotCocoaPhotoBooks.com
Or by calling: 951-318-6372 Monday-Friday: (9:00am
-5:00pm Pacific Time). If no answer, please leave a
message. Note; we may be in the field or helping
customers when you call. We will call you back no later
than the next business day.
Or by fax 951-924-8431.
Or you may mail your order to:
WG Sjostrom Co. 9629 Ripple Creek Dr., Moreno Valley,
CA 92557-1821.
Note: There are some restrictions. Please read
Terms and Conditions of Sale.
How long will it take to receive my order?
Most orders are shipped USPS First Class or Priority Mail which can
arrive within business 4 days. Note there are times that
your order may take 5 to 10 business days for regular
delivery.
Can I get information about my order?
Yes, For fastest service simply e-mail us or give us
a call:
951-318-6372 or by fax 951-924-8431 (M-F, 9 a.m. to 5
p.m. PST). If no answer, please leave a message.
Note; we may be in the field or helping customers
when you call. We will call you back no later than the
next business day.
Or you may mail your inquiry to:
WG Sjostrom Co. 9629 Ripplecreek Dr., Moreno Valley,
CA 92557-1821.
Is it safe to send my credit card information over
the Internet to HotCocoaPhotoBooks.com?
All credit card information sent through the
HotCocoaPhotoBooks.com web site is (SAFE and SECURE)
encrypted for your safety.
What are my shipping costs?
Shipping and handling charges will be added to the
price of your order. Our "LOW" flat rate is:
1.95
At this time, we only ship within physical
Continental United States. Alaska, Hawaii Puerto Rico,
Guam, and The Virgin Islands addresses please contact us
before placing your order.
What shipping service do you use?
We will ship your purchase via the United States
Postal Service (USPS) or United Parcel Service (UPS) for
domestic shipping. Most items also can be sent by
Express Mail for an additional charge.
Does HotCocoaPhotoBooks.com ship to international
destinations?
At this time, we only ship within the Continental
United States. Alaska, Hawaii Puerto Rico, Guam, and The
Virgin Islands.
What if I have a question, Can I contact you?
Yes! simply send us an e-mail message. You can also
contact Customer Service:
951-924-8831 (M-F, 9 a.m. to 5 p.m. PST). If no
answer, please leave a message. Note; we may be in the field or helping customers
when you call. We will call you back no later than the
next business day.
Or write:
WG Sjostrom Co/Hot Cocoa. Customer Service, 9629
Ripple Creek Drive, Moreno Valley, CA 92557-1821
What forms of payment do you accept?
HotCocoaPhotoBooks.com accepts Visa, MasterCard,
Discover, and American Express or you may mail your
order in with a payment to WG Sjostrom Co. in the form
of a check or money order
NOTE: Paying by personal check or money order
typically delays your order an additional 10 to 14 days
We must wait until we receive your personal check or
money order and the funds must clear your bank, before
any products can be shipped.
What is your return policy?
We will grant an exchange or issue a refund for the
full cash price (less shipping and handling) within 90
days of receipt. After the first 30-days of receipt, you
must contact Customer Service for a Return Authorization
prior to returning any merchandise. After 120 days, we
will no longer grant an exchange or issue a refund.
Shipping and handling charges are not refundable.
Please include the following information:
- Full name and address
- Phone number
- E-mail address
- Original Order Confirmation Number (if
available)
- Your reason for returning the merchandise
Please send the merchandise to:
WG Sjostrom Co./Hot Coca Photo Books
9629 Ripple Creek Drive
Moreno Valley, CA 92557-1821
Another question?
e-mail us
Thank you for visiting Hot Cocoa Photo Books. If you
found our site useful please list us on your blog or
website.
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